- Before you add money to your $ balance, always check your identity. This requirement makes sure that all account holders' personal information is safe and that transactions are safe.
- Deposit funds only from payment instruments registered in your own name.
- Withdrawals of winnings are processed to the same method originally used for adding $, based on verification checks.
- Only individuals who have reached the legal age in Canada can register.
- Any attempts to create multiple or duplicate profiles will result in access restrictions and possible confiscation of deposits.
- Responsible play standards discourage excessive transfers or sharing login credentials with third parties.
- Each customer should enable two-step authentication to maximize security.
- Prior to engaging in activities, review the rules and payout structure of every featured game.
- Procurement, use, or trading of bonuses is subject to explicit instructions published on the official resource.
- Disputes about balances or transfers in $ are resolved only when supported by up-to-date account activity logs.
- The service reserves the right to update procedures to reflect regulatory changes in Canada.
- For personalized support, contact the customer care team via verified channels.
- Ensure your contact details are accurate to prevent issues with payments or notifications related to your account.
Registration Requirements And Player Eligibility For Canadian Users
- Submit accurate personal details when creating an account, including your legal name, date of birth, address, contact information, and valid identification documents. These must match the information on your official ID, which may be asked for to make sure.
- To be eligible, users must be at least 18 years old or the legal age in Canada, whichever is higher.
- Only people who live in areas where it is legal can register. People from countries on the exclusion list won't be able to open an account.
- You can't have more than one account per person. Operators keep an eye on and limit duplicate registrations by checking the device, payment, and IP address.
- You must register for an account in person. Signing up with a third party or proxy is against the rules of the platform.
- There will be a review of each registration. Accounts that have false information, incomplete documentation, or failed verification will be turned off.
- To activate your profile, confirm your email address using the link provided at sign-up.
- For withdrawals and deposits in $, verification of your identity and, where applicable, proof of address will be required. Delays may occur if documents are unclear or inconsistent.
- Carefully read all user obligations and regional restrictions before finalizing your registration.
- Unauthorized users risk account suspension and confiscation of balance in $.
Wagering Rules And Bonus Policy Understanding
Before accepting a promotional offer, ensure you fully understand the playthrough obligations tied to each incentive. Each bonus amount must be turned over a specified number of times–commonly expressed as a multiplier (for example: 30x the bonus amount)–prior to requesting a withdrawal in $. If you don't do this within the time limit, you will lose any unused promotional credits and any money you made from them.
Contributions To Playthrough
Different game categories help you meet rollover requirements in different ways. For example, slots usually count for 100%, table games count for 10%–20%, and live games might not count at all. Not all options will help you meet the requirements at the same rate, so always check the specific contribution chart for the offer you chose. Avoid games that aren't eligible for promotional play to avoid problems with incentive clearance.
Maximum Stakes And Abuse Of Promotions
When you use active promotional credits, don't go over the maximum single round or spin value that is usually listed for each campaign. If you break this rule, you could lose all of your winnings and have your account limited. It is against the rules to have more than one account, participate in syndicates, or use automated tools to change offers. If you do, your money will be taken and your profile may be closed.
If you need more information about the playthrough requirements or want to check your active bonus balance in $, get in touch with customer service.
Conditions For Safe Deposits And Withdrawals
Limits On Deposits And Accepted Methods
To keep your finances in order, set limits on how much money you can spend each day, week, or month. E-wallets, debit cards, bank transfers, and digital currencies are all accepted. To choose your preferred method, look at the payment options section. To avoid delays or rejections, make sure that all transfers to your balance in $ come from accounts that are registered in your name.
Protocols For Verifying Transactions And Keeping Them Safe
To keep your account safe, you need to prove who you are before you ask for a withdrawal. To finish this process, you need to upload valid documents like a photo ID and proof of address from the last few months. All money is protected against fraud, and if someone breaks the rules for transactions, payouts may be put on hold until further investigation.
There are minimum and maximum transaction limits that may change based on Canadian rules and the payment provider you choose.
When you can, only withdraw $ through deposit channels that you have used before. The method you choose will affect how long it takes to process. E-wallets usually process the fastest, while bank transfers can take a few business days.
To speed up future requests, check your contact and banking information often to make sure it is correct.
You can easily find your transaction histories in your profile for your own records and for auditing.
For Canadian compliance, you may have to convert your money if the deposit to $ is in a different currency than your bank account's default currency. This could mean extra fees, so make sure to check all the fees before you move any money.
Player Responsibilities And Account Security Obligations
- Make a strong, unique password that is at least 12 characters long and has a mix of uppercase and lowercase letters, numbers, and symbols. Change your password often and don't use the same one on more than one platform.
- Don't ever give your login information or authentication codes to anyone, even family members or customer service agents.
- Whenever you can, use two-factor authentication to make your profile even safer.
- Check your account activity often. If you see any unauthorised transactions or login attempts, please let customer support know right away using the Contact Us page. Regular checks help keep your $ balance safe from shady activity.
- Always log out when you're done, especially if you're using a shared or public device. Don't save your passwords in browsers or apps made by other companies because they could be stolen.
- Make sure your personal information, like your email address, phone number, and verification documents, is always correct and up to date. This makes it easier to verify your identity when you make a withdrawal or need to get back into your profile.
- Make sure your device is safe by using antivirus software that is up to date and a secure internet connection. Don't log in from public Wi-Fi networks, as these make it easier for bad people to get your information.
How To Settle Disputes And File Complaints
You can send any service-related complaint directly from your account dashboard. For quick processing, always include order numbers, transaction IDs, and a full explanation of the problem.
The complaint process is set up so that everyone can see what's going on and get a quick answer.
Do the following:
- Make a complaint: Use the support portal to upload proof (like screenshots or payment confirmations) and explain the problem clearly. Expected Time: Right away
- Thank you: Get a confirmation and a reference number; an agent looks over your submission. Expected Time: In less than 24 hours
- Look into: The support team looks at all of the records, such as account history and transaction logs for $. Expected Time: In 5 business days
- Proposal for a solution: Feedback is given with suggested actions or compensation, if needed. Expected Time: In seven business days
- Going up: If you're not happy, you can ask the regulatory authority in Canada to look into it further. Expected Time: Changes depending on the authority
Only people who have an account can start a dispute; requests from third parties are not accepted.
Make sure all the information you send is complete and correct, because missing documents can slow things down.
When necessary for Canada's legal requirements, all communications are stored and can be audited by the licensing body from the outside.
Customers should keep records of their submissions and responses until a decision is made.
If you make a false or malicious complaint, your account may be suspended or you may be investigated further.
To avoid delays and make sure that the resolution process is legal, only use official support channels.
